Terms & Conditions

Thank you for visiting the MALOU website (the “Site”) of MATTERS Limited (“MATTERS LTD.”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site (collectively, the “Terms Of Service” or “TOS”). By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms Of Service.
MATTERS Limited is a company registered in Hong Kong SAR. Our mailing address is Rm 607, Yen Sheng Centre, 64 Hoi Yuen Road, Kwun Tong, Hong Kong.
MATTERS LTD. reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and this TOS at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements, the Privacy Policy and the TOS.

1. Registration
You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about Privacy Policy of MATTERS LTD. before you register to use the Site and the Services. MATTERS LTD. reserves the right to only accept orders from you if you are aged 18 or over.

In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. Should you at any time suspect the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.

2. Prohibitions and Failure to Comply
We may take actions against your account for activities including, but not limited to:
1. Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way
2. Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material
3. Advertising or sending unsolicited messages of any kind
4. Impersonating others or providing any kind of false information MATTERS LTD. reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.

3. Intellectual Property
All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of MATTERS LTD. and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by MATTERS LTD. and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of MATTERS LTD. Any such unauthorized actions may result in civil consequences or criminal penalties.
MATTERS LTD. reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

4. Third Party Links
The Site may include links to other websites or resources that are not operated or prepared by MATTERS LTD. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

MATTERS LTD. is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

5. Eligibility to Purchase
In order to place orders with us, you must meet our conditions of eligibility:
1. Be aged 18 years of age or over
2. Be in possession of a valid credit/debit card issued by a licensed bank acceptable to MATTERS LTD. for payment or be in possession of a valid PayPal account, unless you have opted to pay in cash on delivery
3. Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)

In placing an order with us, you authorize MATTERS LTD. to process a charge or charges on your credit/debit card or PayPal account in the amount of the total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation without authorization by MATTERS LTD.

6. Product Description
MATTERS LTD. will endeavor to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by MATTERS LTD. is not as described.

7. Pricing
Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

All prices including shipping and handling displayed on the Site are excluding any VAT and import duties that may occurs in the country your order is shipped to. Any VAT and import duties are to be settled between you as Customer and the shipping carrier and/or local customs authorities. If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

8. Payment
We accept payments made by direct bank transfer, cheque and PayPal, as well as payments in cash on delivery.

By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to MATTERS LTD., we will not be liable for any delay or non-delivery.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.

9. Acceptance of your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and MATTERS LTD. will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

MATTERS LTD. reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
2. We identify a pricing or product description error.
3. We are unable to obtain authorization for payment.
4. You do not meet the eligibility criteria to purchase as set out in this TOS.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

10. Shipping and Collections
You will be given an indication of the expected delivery time when you place your order online. MATTERS LTD. team will try their best to meet these estimates however they cannot guarantee that such estimates must be met.

MATTERS LTD. insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by MATTERS LTD. You also accept the associated transfer of responsibility in the same way.

11. Returns
In order to provide you with the best possible online shopping experience, MATTERS LTD. maintains a 10-days no questions asked return policy. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund or exchange.
1. You can return your order for up to 10 days from the purchase date
2. Products must be in original condition, with seal intact, and must be returned in the original undamaged box and/or packaging
3. Please note that we will not be able to provide a refund on any shipping fees charged for the original order.

12. Liability
MATTERS LTD. does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

13. Indemnity and Waiver
At our request, you agree to compensate us fully and hold us, MATTERS LTD. (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.

14. Complaints
We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Service team for any order related complaints or comments.

15. Governing Law and Jurisdiction
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS. Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.